It’s summer. Everyone wants to look at houses. Some are real buyers, some are not. Some are real but do not want to follow conventional processes.
Brokers should have office policies that help agents separate the crazies from the real buyers. Even those paying cash for a million-dollar property can be required to provide you with financial documentation from a reliable source rather than just showing you a bank statement on their phone. Buyer’s agents need to protect themselves from wasting time with a looky-loo, and listing agents need to protect sellers from having a house off the market due to the looky-loo.
We ask Brokers to talk about these scenarios in sales meetings and have policies for your professional office and agents to follow. Remember, when possible, C.I.T.O. -- Come Into The Office -- where professional services begin. Require a copy of a driver’s license. If someone says they are a buyer and won’t provide you with financial documentation and proof of identity, they might not be real. You don’t want to lose a sale, but you also don’t want to lose valuable time or, most importantly, your life!